This Privacy Policy explains how Floral Haven handles personal data when you use our website, make an inquiry, book a consultation, or arrange florist services for weddings and events.
This summary highlights how to navigate the information provided in this policy.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances.
To make a privacy request, provide enough detail for us to identify the relevant record and the action you want us to take. We may decline a request where the law permits or requires us to keep the information.
We retain personal data for the period needed to manage inquiries, bookings, event delivery, payment records, and any follow-up service issues. When data is no longer required, we delete it or anonymize it unless a longer retention period is needed for legal, accounting, or dispute-handling purposes.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may provide an additional notice through the site or by direct communication if appropriate.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and event dates, coordinate floral design and delivery, manage studio pickup or venue setup, process payments, maintain records, and handle customer support. We also use limited technical data to operate, secure, and improve the website.
We may share personal data with payment processors, website hosting or technical support providers, and delivery or setup partners involved in fulfilling an order or event. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required by law, court order, or lawful request from public authorities. We may also share information when needed to establish, exercise, or defend legal claims, or to protect the security and integrity of our website and services.
We may collect contact details, inquiry and consultation information, event and delivery details, payment-related records, and communications sent through our website, phone, or appointment process. For large floral projects, we may also process venue access and scheduling information needed to plan delivery and setup.
We receive personal data when you submit an inquiry, request a consultation, confirm an order, arrange payment, or communicate with us about a wedding or event. We may also collect limited technical information from your device or browser when you use the website.
Cookies may include session cookies that help the site function during a visit, persistent cookies that remember basic preferences, and similar technical tools that support security, performance, and usage analysis. We do not use cookies to collect more information than is needed for these purposes.
You may manage cookies through your browser controls and, where available, any on-site preference tools. If cookies are disabled, some features such as form handling or session continuity may not work as intended.
